Yes, you can get a refund if your Amazon package never arrived in 2025–2026. Simply go to your Amazon orders, select the missing item, and request a refund. Most refunds process within 3–5 business days. If your package shows “delivered” but you didn’t receive it, Amazon will investigate and often issue a refund or replacement.
Learn how to get a refund from Amazon if your package was not delivered in 2025–2026. Find out steps to report missing items, refund timelines, and how to contact Amazon support.
How Do I Get A Refund From Amazon for an Item That Was Not Delivered [2025–2026 Guide]
Amazon processes millions of deliveries every day, but sometimes packages never arrive. Whether due to shipping delays, lost items, or incorrect delivery scans, you have options to get your money back. Amazon’s refund policy in 2025–2026 is clear: if your item doesn’t arrive, you can request a refund or replacement directly through your Amazon account. Let’s go step by step.
📦 Can I get a refund if my Amazon package didn’t arrive [2025–2026 Guide]
Yes, Amazon provides refunds when packages don’t arrive. Here’s what you should know:
- Check Tracking First – Sometimes a package is marked “delivered” but arrives a day or two later.
- Refund Guarantee – Amazon’s A-to-Z Guarantee ensures you get a refund for items not delivered, whether sold by Amazon directly or third-party sellers.
- Refund Method – Refunds are issued back to your original payment method, typically within 3–5 business days.
- Replacement Option – For many items, you can choose a replacement instead of a refund.
💰 How do I get a refund from an item not received [2025–2026 Guide]
Here’s how to request a refund if your Amazon package is missing:
- Log in to your Amazon account.
- Go to Your Orders.
- Locate the order for the missing item.
- Select Problem with Order.
- Choose Item not received.
- Click Request Refund or select Replacement.
Amazon will confirm your request, and you’ll receive email updates. If the item still arrives after you’ve requested a refund, Amazon usually asks you to return it or keep it depending on the situation.
📝 How do I report a product not received from Amazon [2025–2026 Guide]
Reporting a missing package is easy, but you should take a few extra steps before filing:
- Check with Neighbors – Sometimes deliveries are left nearby.
- Look Around Your Property – Carriers may place packages in hidden spots.
- Wait 48 Hours – Occasionally, carriers mark packages as delivered before they arrive.
If the package still doesn’t show up:
- Go to Your Orders in your Amazon account.
- Select the missing item.
- Click Track Package to confirm its status.
- If still missing, select Item not received to file a report.
Amazon may investigate with the carrier before issuing a refund.
📞 How do I contact Amazon for a refund [2025–2026 Guide]
If the self-service option doesn’t resolve the issue, you can contact Amazon customer service directly. Options include:
- Live Chat – The fastest way to reach support.
- Phone Callback – Amazon can call you after submitting a request.
- Email Support – Best for detailed refund or investigation requests.
When contacting Amazon, have your order number, tracking details, and payment method ready.
For official assistance, visit the Amazon Help Page.
⚡ Tips to Get Refunds from Amazon Faster
- Report missing packages within 30 days of the expected delivery date.
- Always check your email — Amazon may send updates or ask for confirmation.
- Choose refund to a gift card balance if you need quicker processing.
- If it’s a third-party seller order, escalate through the A-to-Z Guarantee if they don’t respond.
- Contact Amazon directly if the package shows “delivered” but you didn’t get it.
✅ Summary of Amazon Refund Guide
| Section | Key Takeaways |
|---|---|
| Refund Eligibility | Amazon refunds missing packages under A-to-Z Guarantee |
| Refund Process | Request through “Your Orders” > “Problem with Order” |
| Reporting | Check neighbors, wait 48 hrs, then report via Amazon account |
| Contacting Amazon | Support available via chat, phone, or email |
| Refund Timeline | 3–5 business days for cards, faster for gift card balance |
❓ FAQ – Amazon Refunds for Missing Items 2025–2026
1. Can I get a refund if my package says delivered but I didn’t receive it?
Yes, Amazon investigates such cases and usually issues a refund or replacement.
2. How long does it take to get a refund from Amazon?
Most refunds process within 3–5 business days, but gift card refunds are often instant.
3. What if a third-party seller doesn’t respond to my refund request?
You can file an A-to-Z Guarantee claim through Amazon for protection.
4. Can I keep the package if it arrives after my refund?
Amazon may ask you to return it or allow you to keep it depending on the situation.
5. Does Amazon refund shipping costs for undelivered items?
Yes, if your package never arrived, Amazon refunds both item cost and shipping charges.